Customer Help

For help with an order or subscription, email hello@theswishcompany.com. Include your order number and the email used at checkout.

Shipping & tracking

Orders are fulfilled every Tuesday. A tracking link is provided when your order is fulfilled. Product-specific preorder release dates apply. Holiday fulfillment remains unchanged.

If a shipment is delayed, missing, or arrives damaged, email us with your order details so we can help.

Returns & refunds

Refunds are unavailable on received items without a return. Please email us for return instructions before sending an item back. A return does not automatically guarantee a refund.

Subscription cancellation

Any subscriber may request cancellation by emailing hello@theswishcompany.com. Include the email associated with your subscription.

Gift subscriptionsGift subscriptions include three quarterly editions: the current seasonal issue when purchased, followed by the next two quarterly issues, released approximately three months apart.

Seasonal updates

The digital Advent calendar is coming November 27, 2026. Members can expect pre-recorded segments in place of live sessions through February 2027, offering flexibility to watch and revisit teaching around holiday plans and family time. Writer submissions for the winter edition are open through November 1, 2026.